Refunds

Returning Delivered Items

Please contact Customer Care at elerush@hotmail.com  if your return is:

Online Return Policy

You may return merchandise purchased at EleRush.com if it meets the guidelines below.
Guidelines
You may return merchandise to a Ele Rush store.All returns must be made in original condition and include all accessories. You will receive a credit for your purchase only if it meets the criteria below. We do not offer merchandise exchanges. Learn more about how to return an online purchase.

24-Day Return Period
Twenty-Four days from the date merchandise was received, refunds are available on computers, monitors, notebook computers, projectors, camcorders, digital cameras, and radar detectors.

30-Day Return Period
Thirty days from the date merchandise was received, refunds are available on the remainder of our products (see exceptions below).

Exceptions
The following items are not returnable:

• Labor and/or installation services
• Items that are abused
• Opened computer software, movies, music and video games
  • If the original item is opened and is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items. Please see details below (Damaged, Defective or Incorrect Items section).

Restocking Fee
A 10% restocking fee will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation and in-car video systems. A 20% restocking fee will be charged on special order products, including appliances. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Damaged, Defective or Incorrect Items
If you return a damaged, defective or incorrect item by mail or to a Ele Rush store, you will receive a credit. You may then choose to purchase a replacement item in the store or online. To make sure the store has your product in stock.

Store Return Policy


Your original receipt is required for all returns, exchanges, price matches and warranty repair services. All returns and exchanges must be in original condition and include all accessories. All returns, exchanges and price adjustments must be made in the country of original purchase. Ele Rush reserves the right to request identification and to deny any return.

30-day return period
We accept returns or exchanges 30 days from the original purchase. Please review the exceptions below.

24-day return period
We accept returns or exchanges 24 days from the original purchase on computers, monitors, notebook computers, projectors, camcorders, digital cameras and radar detectors.

Non-returnable items
Non-returnable items include labor and/or installation services, consumable items such as phone cards, food and drink, or items that are damaged or abused. Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund.

Restocking fee
A restocking fee of 10% will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation and in-car video systems unless defective or prohibited by law. A restocking fee of 20% will be charged on Special Order Products, including appliances unless defective or prohibited by law.

Apple® iPhones
We accept iPhone returns or exchanges within 30 days from the original purchase. A 10% restocking fee will be applied.

Rebate policy
Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Unless noted otherwise, all rebates are limited to one per product, per household or address.

Promotional items
Any product that is returned without a promotional item(s) included with the original transaction (e.g. buy TV, get free DVD player; buy TV, get free gift card; or buy TV, get DVD player half off) will have the value of the promotional item deducted from the refund amount.

Any major appliance, large TV,  item or accessory delivered to your home or business that requires a pickup

A computer that you plan to mail back to our return center for a refund

A Performance Service Plan or a Geek Squad Black Tie Protection Plan

It be returned via mail to:

Elerush.com Return Center
A-6 jianguomenwai st.beijing
Chia, 10021